Frequently Asked Questions

Frequently Asked Questions about Coronavirus

Our customer service team is working hard to help you with your questions, but wait and response times are currently higher than normal. To provide you with more immediate assistance please see below answers to our frequently asked questions, which include information on product efficacy and availability.

Lysol Product Efficacy

Due to recent speculation and social media activity, RB (the makers of Lysol and Dettol) has been asked whether internal administration of disinfectants may be appropriate for investigation or use as a treatment for coronavirus (SARS-CoV-2).

As a global leader in health and hygiene products, we must be clear that under no circumstance should our disinfectant products be administered into the human body (through injection, ingestion, or any other route). As with all products, our disinfectant and hygiene products should only be used as intended and in line with usage guidelines. Please read the label and safety information.

We have a responsibility in providing consumers with access to accurate, up-to-date information as advised by leading public health experts. For this and other myth-busting facts, please visit Covid-19facts.com.

The following products have been tested by an independent third party and approved by the EPA to kill SARS-CoV-2, the cause of COVID-19, on hard, non-porous surfaces.

Disinfectant Sprays

Disinfecting Wipes

Lysol is currently testing its disinfecting products. Until we are able to provide result, the EPA has a list of disinfectants (List N) that meet their criteria for use against SARS-CoV-2, the cause of COVID-19. The following Lysol products are those that meet either the EPA Viral Emerging Pathogen Policy or have human coronavirus claims. Please refer to the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/for additional information.

Disinfectant Sprays

Multi-Purpose Cleaners

Bathroom Cleaners

Laundry

Many Lysol products are EPA registered to kill 99.9% of viruses and bacteria which may include the Human Coronavirus. Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV). SARS-CoV-2, the virus that causes COVID-19, is a new coronavirus strain, according to the CDC.
Lysol disinfecting and cleaning products are for surfaces and not for personal use. They cannot be used on the body or on food and always should be used as directed.

To ensure effective use of your Lysol product, follow the instructions on the back of the label. To learn more visit the Lysol product page.

Lysol Disinfectant Spray: Follow this instructional How To video

Lysol Disinfecting Wipes: To disinfect, wipe hard, non-porous surface and allow to remain wet for 4 minutes. Then air dry.

Lysol All Purpose Cleaner: To disinfect, pre-clean surface and spray until thoroughly wet. Leave for 2 minutes before wiping.

Lysol Laundry Sanitizer: To disinfect, pour 2 capfuls into 1 gallon of cold water and soak items for 15 minutes. Rinse thoroughly with clean water or machine wash as directed

Lysol Clean & Fresh Multi-Surface Cleaner Pourable: To disinfect,use full-strengthor dilute ¼ cup (2 oz.) per gallon of warm water. Pre-clean surface and apply to surface until thoroughly wet. Leave for 6 minutes before wiping.

For use on food contact surfaces: Rinse thoroughly with water after disinfecting

Lysol products are recommended for most hard, non-porous surfaces as well as some products for soft surfaces. Please always refer to the back of pack directions before application.

Lysol does not recommend using Lysol Disinfectant spray on brass, copper or aluminum or painted wood surfaces. Always rinse toys and food contact surfaces with potable water after use. For soft surfaces, Lysol Disinfectant Spray is not recommended for use on leather, rayon, silk or satin fabrics or acrylic plastics. Always test on a hidden area of fabric.

Surfaces remain listed as a possible transmission route. In its guidance, the Centers for Disease Control and Prevention (CDC) outlines that “it may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. This is not thought to be the main way the virus spreads, but we are still learning more about how this virus spreads.” Disinfecting surfaces is one of several important steps the CDC lists as key to keeping yourself protected.

We do not recommend directly breathing in Lysol products, which would likely happen if you spray Lysol on a face mask and do not wash it immediately after. Alternatively, you can use Lysol Laundry Sanitizer in pre-soak to disinfect your face mask. Always check the label / material of your face mask and follow instructions for use. Disposable masks should not be laundered or re-used.

Production Questions:

It is unfortunate to see this sort of behavior to take advantage of people looking for disinfecting products during these difficult times. Our legal team and partners are diligently working to take down these websites and ads as soon as we are made aware. If you believe you have come across a fraudulent or fake ad, please report it to our customer service team immediately at Lysol.com/contact-us/ and if you do think you have been the victim of a fraudulent site please do also reach out to your local police and credit card company to recover any funds you may have already transferred. We encourage you to only purchase Lysol through trusted retailers and to never provide personal information to unfamiliar websites or retailers.

Given the rapid spread of the Coronavirus (COVID-19) in the US, our top priority at this time is increasing our production to help curb the spread of illness. We are experiencing unprecedented and accelerated demand for our Lysol® products, and this demand is clearly having an impact on store inventory levels. Our teams are actively working around the clock to increase production and delivery to our retailers, with the goal to maximize access to our products. As demand remains extraordinarily high, we recognize that it is difficult to locate products that you may be looking for. We apologize for this inconvenience and appreciate your patience and understanding.
We have increased production during these unprecedented times and are doing everything we can to deliver as much products possible to our retailers. Stock of product on shelves will vary day by day and we advise you to ask your retailer when they will be receiving their next shipments. We ask that consumers purchase only what they need so that everyone can work together to stop the spread.
We are pleased to see your interest in purchasing Lysol products. At this time, our products are only available through our retail partners at their physical locations or through their online retail sites. Our teams are actively working around the clock to increase production and delivery of Lysol products to our retailers.
We have not raised our prices and continue to provide products to our retail customers at regular prices. We are doing our best to supply as much of our in-demand products as possible and are working with our retail partners to curtail independent third-party resellers from taking unfair advantage of consumers by reselling our products at excessive prices. You should contact your state or local Consumer Affairs or the District Attorney’s office to make a complaint if you are either a victim of price gouging or would like to report a business engaged in such conduct.
This is also true for eCommerce businesses. We are reaching out to our eCommerce partners to remind them of the importance of access to reasonably priced products to help break the chain of infection.
We are restocking as many different retailers across the country as possible.
As the health and wellbeing of our employees is paramount, we have been implementing strict guidelines for our employees at our manufacturing plants and commercial offices around the world, including policies on working from home and restrictions on travel. Our local HR teams continue to monitor local legislation and guidelines and advise our employees with appropriate actions.

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